Unit_01 :
Syllabus
- Communication skills : Introduction, Definition, The Importance of communication, The Communication process – Source, Message, Encoding, Channel, Decoding, Receiver, Feedback, Context
- Barrier to Communication : Physiological Barriers, Physical Barriers, Cultural barriers, Language barriers, gender barriers, interpersonal barriers, psychological barriers, emotional barriers
- Perspectives in communication : introduction, visual perception, Language, others factors affecting our perspective – Past Experiences, Prejudices, Feelings, Environment
Unit_02 :
Syllabus
- Elements of communication : Introduction, Face to Face communication – Tone of voice, Body Language (Non-verbal communication), Verbal communication, Physical communication
- Communication styles : Introduction, The Communication styles Matrix with example for each – Direct communication style, Spirited communication style, Systems communication style, Considerate communication style
Unit_03 :
Syllabus
- Basic listening skills: Introduction, Self – Awareness, Active listening, Becoming an active Listener, Listening in Difficult situations
- Effective written communication: Introduction, When and when not to use written communication – Complexity of the Topic, Amount of Discussion’ Required, Shades of meaning, Formal communication
- Writing effectively : Subject Lines, Put the Main point First, know your audience, Organization of the Message
Unit_04 :
Syllabus
- Interview skills : Purpose of an interview, Do’s and Dont’s of an interview
- Giving presentation : Dealing with Fears, Planning your presentation, Structuring your presentation, Delivering Your Presentation, Techniques of Delivery
Unit_05 :
Syllabus
- Group discussion: Introduction, Communication skills in group discussion, Do’s and Dont’s of group discussion
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